FREQUENT QUESTIONS

Are the masks Washable?

Yes. They can be machine washed at 60°C or washed by hand. You should wash your mask after every use to ensure any harmful particles are removed.

Where are they made?

The product is manufactured in Vietnam

What our face masks made of?

The face masks are made from three layers of fabric The fabric is OEKO-TEX® Standard 100 certified – it’s suitable for direct contact with the skin over prolonged periods of time

Outer layer: 65% Polyester 35%Visco, Anti-bacterial, Anti respiratory tract droplets.

Middle layer: Nano Knit fabric Anti-bacterial, Dust filter out.

Inner layer: 100% Visco fabric, Ventilation, Non skin irritation.

This is scientifically proven to kill 99.98% of bacteria for up to 30 washes as in the test results. In addition, our masks feature adjustable elasticated ear loops to ensure a snug and comfortable fit.

How to wash a face mask

We recommend washing in hot water (at 60 degrees Celsius) with regular detergent. Dry your mask immediately, using your dryer’s tumble dry low (gentle) setting. Make sure your mask is completely dry before you use it. Change your mask regularly to prevent condensation build-up (every 4 hrs).

What is the difference between our 2 Layer and 3 Layer Face masks?

Our 2 Layer mask does not have a visco fabric layer but is still approved by Afnor as an antibacterial face mask

How to wear a mask

Can I return or exchange my face mask?

Due to Health Regulations, masks are considered personal items and may not be exchanged or returned for resale. Please consider carefully before purchasing.

When will I receive my order?

Once processed, products are sent Royal Mail 2nd Class delivery service. Optional ‘Express Delivery’ sent 1st Class Royal Mail Signed For (subject to availability). UK only; delivery normally within 2-3 days.

Will this face mask help prevent the spread of COVID-19?

This mask is effective protection from bacterial and toxic air pollution when used according to instructions. Masks are most likely to reduce the spread of COVID-19 when they are widely used by people in public settings.

Masks should NOT be worn by children under the age of 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask